Terms and Conditions

Terms and Conditions

Terms of Use for My Triad Stage Tickets

These Terms of Use (hereinafter, "Agreement") set forth the terms, restrictions and limitations governing your use of The Triad Stage (hereinafter collectively, the "Triad Stage") Triad Stage online functionality ("Triad Stage"), and all of the services provided by it (collectively, the "Services") which are offered on or available through the pages of this website (this "Website") and our partner websites as set forth herein. By registering to use the Services, you acknowledge that you have read and understand this Agreement and you expressly agree to comply with and be bound its terms. You acknowledge that by using the Services, you are creating a valid, binding and enforceable legal agreement among you, the Triad Stage and Tickets.com, Inc. ("Tickets.com"). Tickets.com and/or the Triad Stage may revise, modify, or otherwise amend this Agreement from time to time by posting such revised, modified or amended Terms of Use on this Website. Any revised, modified or amended Terms of Use will be deemed effective once you visit this Website or otherwise use the Services after such terms are posted. This Agreement was last revised on January 15, 2018.

By using the Services, you also agree to adhere to (1) any and all terms and conditions, rules, policies, regulations, and directions of the Triad Stage, as such may be amended from time to time, including, without limitation, those terms and conditions printed on each game admission tickets ("Ticket"), (2) the terms, conditions and policies set forth in the Triad Stage Help Screens, (3) the Terms of Use and Privacy Policy generally applicable to this Website and the websites of Triad Stage which is incorporated as part of this Agreement by this reference. You are encouraged to read all applicable Terms of Use, User Agreements and Privacy Policies before you engage in any transaction on Triad Stage website. By engaging in a transaction on Triad Stage, you agree to use the Services subject to and in accordance with the following terms and conditions and, where applicable, you represent the same to be true:

1. Eligibility and Registration. If you wish to forward a Ticket through the Ticket Forward function of Triad Stage ("Forward"), you must first register with Triad Stage. To qualify for registration, you must be at least 18 years of age. By registering with Triad Stage and accessing the Services, you are representing to us that you are at least 18 years of age. The Triad Stage or Tickets.com may suspend or terminate your Triad Stage account if you are not qualified to use the Services.

2. Triad Stage Ticket Holders and Applicable Games. Not all Ticket accounts holders of record are authorized by the Triad Stage to forward any Ticket through Forward. Finally, only Tickets for Triad Stage home games at Clipper Magazine Stadium as designated by the Triad Stage from time to time may be forwarded through Forward.

3. Accuracy of Information. You agree, and by using the Services you represent and warrant, that the information you provide to anyone in connection with your use of the Services (including, without limitation, the Triad Stage, ) is true and accurate in all respects.

4. Specific Terms Governing Use of Forward. If you forward a Ticket through Forward, you agree to be bound to the following terms. If you are a qualified Triad Stage account holder of record and are forwarding a Ticket, you are referred to below as the “Sender”. If you are receiving a forwarded Ticket, you are referred to below as the “Recipient”.

  • Forwarding Tickets. If you are a Sender, you may forward one or more of your Tickets to a home game to any person, provided that the Recipient has a valid email address. You authorize the Triad Stage and Tickets.com to cancel and deactivate each Ticket that you forward and to reissue a valid Ticket to the Recipient.


  • Receiving Forwarded Tickets. If you are a Recipient, a new Ticket with a replacement barcode will be issued to you for any tickets forwarded to you. A Ticket that has been forwarded to you is only valid for the game imprinted on that Ticket (or the alternative game, solely in the event of a rescheduled game), and is only for your own personal use. Once a ticket has been forwarded, it cannot be forwarded again until it has been printed.


  • Use of Original Ticket After Forward. The Sender will receive one warning if any attempt is made to use such Sender's Ticket after such Ticket has been deactivated. Any subsequent attempts to use any deactivated Ticket following such warning may result in the permanent disqualification of the Sender from use of the Services and revocation of the Sender's season Ticket. None of the Triad Stage, or Tickets.com will be liable for any damage, loss or claim relating to the use, or attempted use of any deactivated Ticket.


  • Rescheduled Games. In the event a game is postponed or rescheduled, any Recipient will be subject to those policies applicable to Triad Stage Ticket holders generally, as the Triad Stage may amend such policies from time to time. It is the Recipient's responsibility to verify any changes to the information printed on the Ticket, including the date and time of the game.


  • Cancelled Games. Ticket forwards for games that are cancelled will be reversed. Any Ticket that was forwarded to a Recipient for any cancelled game will be deactivated and will no longer be valid, and such Recipient will have no further rights in connection with that Ticket. Any forwarded Ticket for any cancelled game will be subject to those policies applicable to season Ticket holders generally, as such policies may be amended by the Triad Stage from time to time. You understand that Triad Stage games may be cancelled from time to time and that none of the Triad Stage, or Tickets.com is responsible for any loss or damage in connection with such cancelled games.
  • 5. Termination of Participation. The Triad Stage may, in their sole discretion, and at any time, terminate, suspend or restrict your use of the Services immediately and without notice, with or without cause, including without limitation, if the Triad Stage determine that (A) you have violated the terms of this Agreement or any other applicable terms, conditions or restrictions, (B) you have violated, or attempted to violate, the rights of other Triad Stage participants, (C) you have violated any policy, rule, regulation or direction of the Triad Stage relating to either the Triad Stage and/or Surprise Stadium, as each may be amended from time to time by the Triad Stage in their sole discretion, or (D) you have violated, or attempted to violate, any applicable law, statute, ordinance, rule, regulation or order, including without limitation, any such law, statute, ordinance, rule, regulation or order regarding fraudulent activity. None of Tickets.com, or the Triad Stage, will be liable to you or any third party for any loss or claim arising out of such termination. Upon such termination (i) you will cease use of the Services, (ii) any of your Ticket transactions for future game dates may be cancelled, (iii) set-offs and debits may be taken against your account, and (iv) any other actions available to the Triad Stage, or Tickets.com at law or in equity may be taken against you.

    6. Trademarks. No ownership or other rights in or to the trademarks and copyrighted material contained on any of this Website is granted to you through this Agreement and you acknowledge that you do not have any rights in or to any such trademarks and/or copyrighted material. You agree you will not display, transmit, or use any such trademarks and/or copyrighted material in any manner whatsoever.

    7. WARRANTY. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. NONE OF TICKETS.COM, THE TRIAD STAGE, WARRANT THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) YOUR ACCESS TO OR OPERATION OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, (C) DEFECTS WILL BE CORRECTED, OR (D) THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NONE OF THE TRIAD STAGE, TICKETS.COM WARRANT OR MAKE ANY REPRESENTATION THAT THE USE OR THE RESULTS OF THE USE OF THE SERVICES WILL NOT ADVERSELY AFFECT YOUR OR ANY OTHER PERSON'S USE OF THE COMPUTERS ON WHICH THE SERVICES ARE USED OR THE NETWORK OF WHICH SUCH COMPUTERS ARE A PART. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TICKETS.COM, THE TRIAD STAGE, OR AN AUTHORIZED REPRESENTATIVE OF TICKETS.COM, THE TRIAD STAGE WILL CREATE A WARRANTY OF ANY KIND.

    8. LIMITATION OF LIABILITY. NONE OF TICKETS.COM, THE TRIAD STAGE, OR ANY OF THEIR RESPECTIVE AFFILIATES, REPRESENTATIVES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES WILL BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY OF ANY KIND CAUSED BY, RELATED TO, OR ARISING FROM (A) YOUR USE OF THE SERVICES, (B) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, INFRINGING MATERIAL, COMPUTER VIRUS, OR COMMUNICATION LINE FAILURE, (C) THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS OR INFORMATION, (D) UNCOMPLETED OR COMPLETED TRANSACTIONS, OR (E) STATEMENTS OR CONDUCT OF ANY THIRD PARTY, IN EACH CASE INCLUDING WITHOUT LIMITATION, DAMAGES IN CONNECTION WITH (I) LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF TICKETS.COM, THE TRIAD STAGE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER MY TRIAD STAGE TICKETS PARTICIPANTS OR THIRD PARTIES. IN NO EVENT WILL TICKETS.COM, THE TRIAD STAGE, OR ANY OF EACH OF THEIR RESPECTIVE AFFILIATES, REPRESENTATIVES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, TECHNICAL SUPPORT PARTNERS AND PROVIDERS OR CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY USE OF THE SERVICES WHATSOEVER.

    9. INDEMNITY. EACH PERSON WHO USES THE SERVICES AGREES TO SAVE, DEFEND, INDEMNIFY AND HOLD HARMLESS THE TRIAD STAGE, TICKETS.COM, AND EACH OF THEIR RESPECTIVE AFFILIATES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, REPRESENTATIVES, AGENTS AND EMPLOYEES FROM AND AGAINST ANY AND ALL CLAIMS, FINES, PENALTIES, DEMANDS AND DAMAGES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SERVICES AND THEIR USE.

    10. Compliance with Laws. You agree that you will not use the Services for any illegal purpose and will comply with all applicable federal, state and local laws, statutes, ordinances, rules, regulations and orders regarding ticketing, including but not limited to ticket resale.

    11. No Guarantee of Security. None of Tickets.com, or the Triad Stage guarantees secure access to either the Triad Stage or the Triad Stage Website and none of the Triad Stage, or Tickets.com assures the security of any information provided by you in connection with the Services.

    12. Password Use. In order to use the Services you will be required to register with Triad Stage, and as part of such registration, you will receive a user name and password. You are solely responsible for maintaining the confidentiality of your user name and password and are solely responsible for all actions that occur under your user name and password.

    13. General. This Agreement will be governed in all respects by the laws of the State of Pennsylvania without regard to conflict of law principles. You agree that any action arising out of or relating to these terms will be submitted to binding arbitration, held in Lancaster, Pennsylvania, pursuant to the Commercial Rules of the American Arbitration Association and that the terms of such action, the names of the parties, all documents filed in connection with such arbitration and any award by the arbitrator (or other resolution of such matter) will be confidential. This Agreement sets forth the entire understanding and agreement between the parties with relation to the subject matter of this Agreement and it is understood that there are no oral representations, understandings or agreements covering the same subject matter as this Agreement. In case any provision of this Agreement will be invalid, illegal or unenforceable, such provision will be severed from this Agreement and the validity, legality and enforceability of the remaining provisions of this Agreement will not in any way be affected or impaired thereby. Headings in this Agreement are used for convenience of reference only and will not in any way define or affect the meaning, construction, or scope of the provisions captioned. No delay of, or omission in the exercise of any right, power or remedy accruing to the Triad Stage, or Tickets.com under this Agreement will impair any such right, power or remedy, nor will it be construed as a waiver of any future exercise of any right, power or remedy.

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