Terms and Conditions

Terms and Conditions

Terms of Use for My Indians Tickets

These Terms of Use (hereinafter, "Agreement") set forth the terms, restrictions and limitations governing your use of the Cleveland Indians (hereinafter, the "Indians") My Indians Tickets online functionality ("My Indians Tickets"), and all of the services provided by it (collectively, the "Services") which are offered on or available through the pages of this website (this "Website") and our partner websites as set forth herein. By registering to use the Services, you acknowledge that you have read and understand this Agreement and you expressly agree to comply with and be bound by its terms. You acknowledge that by using the Services, you are creating a valid, binding and enforceable legal agreement between you, the Indians and Tickets.com, Inc. ("Tickets.com"). Tickets.com and/or the Indians may revise, modify, or otherwise amend this Agreement from time to time by posting such revised, modified or amended Terms of Use on this Website. Any revised, modified or amended Terms of Use will be deemed effective once you visit this Website or otherwise use the Services after such terms are posted. This Agreement was last revised on July 16, 2018

By using the Services, you also agree to adhere to (1) any and all terms and conditions, rules, policies, regulations, and directions of the Indians, as such may be amended from time to time, including, without limitation, those terms and conditions printed on or incorporated in each Indians game admission tickets ("Ticket"), (2) the terms, conditions and policies set forth in the My Indians Tickets Help Screens, (3) the terms and conditions contained in any regular season, postseason or group ticket agreement, and (4) the Terms of Use and Privacy Policy generally applicable to this Website and the websites of each of the Indians and Major League Baseball ("MLB"), collectively referred to herein as the "MLB.com Websites", each of which is incorporated as part of this Agreement by this reference (collectively, the “Terms and Conditions”). In addition to the foregoing, when you use the StubHub ticket resale marketplace and services (the "StubHub Marketplace"), you will be bound to the terms of the User Agreement and Privacy Policy applicable to the StubHub.com website (the "StubHub Website") and the StubHub Marketplace. StubHub is the official online secondary ticketing provider for MLB.com and the exclusive online secondary ticketing provider for the Indians. You are encouraged to read all applicable Terms and Conditions, Terms of Use, User Agreements and Privacy Policies before you engage in any transaction on My Indians Tickets and/or the StubHub Marketplace. By engaging in a transaction on My Indians Tickets, you agree to use the Services subject to and in accordance with the following terms and conditions and, where applicable, you represent the same to be true:

1. Eligibility and Registration. If you wish to list a Ticket from your My Indians Tickets account to sell such Ticket on the StubHub Marketplace or to forward a Ticket through the Ticket Forward function of My Indians Tickets ("Forward"), you must first register with My Indians Tickets. To qualify for registration, you must be at least 18 years of age. By registering with My Indians Tickets and accessing the Services, you are representing to us that you are at least 18 years of age. The Indians or Tickets.com may suspend or terminate your My Indians Tickets account if you are not qualified to use the Services or you violate any of the Terms and Conditions.

2. Indians Ticket Holders and Applicable Games. Not all Ticket accounts holders of record are authorized by the Indians to use My Indians Tickets to sell any Ticket on the StubHub Marketplace or to forward any Ticket through Forward. Furthermore, all Tickets are subject to the Indians’ ticket resale restrictions as set forth in the Ticket Terms and Conditions and any applicable regular season, postseason or group ticket agreement (the “Resale Restrictions”). Finally, only Tickets for Indians home games at Progressive Field as designated by the Indians from time to time may be listed from a My Indians Tickets account to be sold on the StubHub Marketplace or forwarded through Forward.

3. Accuracy of Information. You agree, and by using the Services you represent and warrant, that the information you provide to anyone in connection with your use of the Services (including, without limitation, the Indians, MLB Advanced Media L.P. ("MLBAM") or StubHub) is true and accurate in all respects. None of Tickets.com, the Indians, MLBAM or StubHub guarantees the truth or accuracy of any statements or representations made by My Indians Tickets users. None of Tickets.com, the Indians, MLBAM or StubHub will be liable or bear any responsibility for statements made by other My Indians Tickets users.

4. Specific Terms Governing Selling and Buying Tickets Through My Indians Tickets. If you sell a Ticket through the StubHub Marketplace, in addition to the Indians’ Resale Restrictions and Terms of Use specifically applicable to the StubHub Website and the StubHub Marketplace, you agree to be bound by the following terms:

A. Selling a Ticket.

    1. Non-Authorized Ticket Holders. Non-authorized Ticket account holders are not authorized to sell any Tickets on the StubHub Marketplace through My Indians Tickets, even if such Ticket[s] were previously bought through the StubHub Marketplace.
    2. Seller and Buyer. You agree that when you use My Indians Tickets to access the StubHub Marketplace in order to sell any Ticket, each of those transactions is between you and other My Indians Tickets or StubHub users, as applicable, and that none of the Indians, Tickets.com or MLBAM are parties to any such transaction. The sole purpose of the Indians, Tickets.com and MLBAM is to provide the technology to facilitate the sale of your Tickets through your use of the Services. None of the Indians, Tickets.com or MLBAM is acting as an agent for either the buyer or seller.
    3. Title to Sold Tickets. After you have posted a Ticket on the StubHub Marketplace from your My Indians Tickets account and a buyer has elected to purchase that Ticket, title to the Ticket will automatically be transferred to the buyer. None of the Indians, Tickets.com or MLBAM will ever take title to a Ticket during the course of a Ticket sale. A Ticket sale is complete when a buyer agrees to buy a Ticket that has been sent from the seller's My Indians Tickets account to a buyer on the StubHub Marketplace. When a seller posts a Ticket for sale on the StubHub Marketplace, the seller is authorizing the Indians and Tickets.com to invalidate the barcode imprinted on that Ticket and to issue a new Ticket to the buyer with a replacement barcode upon completion of the sale. The sales price of the Ticket and any other applicable fees and charges will be charged to the buyer's credit card upon completion of the sale. All Ticket sales are final and not revocable by the seller or the buyer.
    4. Seller's Risk of Loss. No assurances can be made that a buyer will complete a Ticket purchase. A seller bears all risk of loss if, for any reason, a buyer fails to make payment for any Ticket purchase.
    5. Timing of Payment. Upon completion of a sale on the StubHub Marketplace, a seller will receive a payment from StubHub in accordance with the terms of the StubHub User Agreement. Please refer to the StubHub Seller Q&A for more detail on timing of payments.
    6. No Use of Sold Tickets. After a Ticket is sold on the StubHub Marketplace and deactivated that Ticket will no longer be valid for any purpose, including admission to the game designated on that Ticket. A seller will receive one warning if any attempt is made to use such seller's Ticket after such Ticket has been deactivated. Any subsequent attempt to use any deactivated Ticket following such warning may result in the seller's permanent loss of eligibility to use My Indians Tickets and the revocation of the seller's Ticket account. None of the Indians, Tickets.com, MLBAM or StubHub will be liable for any damage, loss or claim relating to anyone's use or attempted use of any deactivated Ticket.
    7. Cancelled Games. After a seller has sold a Ticket to a game, if that game is cancelled, StubHub will issue a refund to a buyer in accordance with the terms of the StubHub User Agreement. Please refer to the StubHub Buyer Q&A for more detail on refund policies.

B. Buying a Ticket.

    1. Ticket Seller. None of the Indians, Tickets.com or MLBAM is the seller of any Ticket that you purchase through the StubHub Marketplace. The sole purpose of Tickets.com, the Indians and MLBAM is to provide the technology to facilitate the sale of a Ticket to you through the StubHub Marketplace pursuant to the Terms and Conditions.
    2. Service and Other Charges. Any and all fees assessed to a Ticket purchase above the listed Ticket price on the StubHub Marketplace are at the discretion of StubHub and subject to change without notice. None of the Indians, Tickets.com or MLBAM is acting as an agent for either the buyer or seller.
    3. Obligation to Complete Purchase. You agree that time is of the essence with respect to all Ticket purchases. All title, rights and obligations with respect to any Ticket will pass from the seller to you upon completion of a Ticket purchase. Any failure by you to pay for Ticket[s] purchased through the StubHub Marketplace may result in your permanent disqualification from further use of the StubHub Marketplace, the StubHub Website, or any of the other Services offered through My Indians Tickets, at the Indian' discretion.
    4. Cancelled Games. If a game is cancelled after you complete your purchase of a Ticket to that game, StubHub will issue a refund to the buyer in accordance with the terms of the StubHub User Agreement. Please refer to the StubHub Buyer Q&A for more detail on refund policies.
    5. Rescheduled Games. If a game is rescheduled after you purchase a Ticket for that game, the Ticket that you purchased will remain valid and use of such Ticket will be subject to the Terms and Conditions and those policies applicable to Indians Ticket holders generally, as the Indians may amend such policies from time to time. You are not entitled to a refund or to otherwise retract your purchase of Ticket because the game was rescheduled and it is your responsibility to verify any changes to the information printed on the Ticket, including the date and time of the game.

5. Specific Terms Governing Use of Forward. If you forward a Ticket through Forward, you agree to be bound to the Terms and Conditions and the following terms. If you are a qualified My Indians Tickets account holder of record and are forwarding a Ticket, you are referred to below as the “Sender”. If you are receiving a forwarded Ticket, you are referred to below as the “Recipient”.

  • Forwarding Tickets. If you are a Sender, you may forward one or more of your Tickets to a home game to any person, provided that the Recipient has a valid email address. You authorize the Indians and Tickets.com to cancel and deactivate each Ticket that you forward and to reissue a valid Ticket to the Recipient.


  • Receiving Forwarded Tickets. If you are a Recipient, a new Ticket with a replacement barcode will be issued to you for any tickets forwarded to you. A Ticket that has been forwarded to you is only valid for the game imprinted on that Ticket (or the alternative game, solely in the event of a rescheduled game), and is only for your own personal use. Once a ticket has been forwarded, it cannot be forwarded again until it has been printed.


  • Use of Original Ticket After Forward. The Sender will receive one warning if any attempt is made to use such Sender's Ticket after such Ticket has been deactivated. Any subsequent attempts to use any deactivated Ticket following such warning may result in the permanent disqualification of the Sender from use of the Services and revocation of the Sender's Ticket(s). None of the Indians, Tickets.com or MLBAM will be liable for any damage, loss or claim relating to the use, or attempted use of any deactivated Ticket.


  • Rescheduled Games. In the event a game is postponed or rescheduled, any Recipient will be subject to those policies applicable to Indians Ticket holders generally, as the Indians may amend such policies from time to time. It is the Recipient's responsibility to verify any changes to the information printed on the Ticket, including the date and time of the game.


  • Cancelled Games. Ticket forwards for games that are cancelled will be reversed. Any Ticket that was forwarded to a Recipient for any cancelled game will be deactivated and will no longer be valid, and such Recipient will have no further rights in connection with that Ticket. Any forwarded Ticket for any cancelled game will be subject to the Terms and Conditions and those policies applicable to Ticket holders generally, as such policies may be amended by the Indians from time to time. You understand that Indians games may be cancelled from time to time and that none of the Indians, Tickets.com or MLBAM is responsible for any loss or damage in connection with such cancelled games.
  • 6. Termination of Participation. The Indians may, in their sole discretion, and at any time, terminate, suspend or restrict your use of the Services immediately and without notice, with or without cause, including without limitation, if the Indians determine that (A) you have violated the terms of this Agreement, the Terms and Conditions or any other applicable terms, conditions, or restrictions, (B) you have violated, or attempted to violate, the rights of other My Indians Tickets participants, (C) you have violated any policy, rule, regulation or direction of the Indians relating to either the Indians and/or Progressive Field, as each may be amended from time to time by the Indians in their sole discretion, or (D) you have violated, or attempted to violate, any applicable law, statute, ordinance, rule, regulation or order, including without limitation, any such law, statute, ordinance, rule, regulation or order regarding fraudulent activity. None of Tickets.com, the Indians, or MLBAM will be liable to you or any third party for any loss or claim arising out of such termination. Upon such termination (i) you will cease use of the Services, (ii) any of your Ticket transactions for future game dates may be cancelled, (iii) set-offs and debits may be taken against your account, and (iv) any other actions available to the Indians, Tickets.com or MLBAM at law or in equity may be taken against you.

    7. Legality of Transaction. None of the Indians, Tickets.com, or MLBAM makes any assurance that the Services or the StubHub Marketplace complies with applicable Federal, state, municipal or other local law or regulation. Users of the Services and/or the StubHub Marketplace assume all risk in connection with any transaction conducted with the Services and/or on the StubHub Marketplace, including without limitation, any sale and purchase of a Ticket through the StubHub Marketplace.

    8. Trademarks. No ownership or other rights in or to the trademarks and copyrighted material contained on any of this Website, the MLB.com Websites or the StubHub Website is granted to you through this Agreement and you acknowledge that you do not have any rights in or to any such trademarks and/or copyrighted material. You agree you will not display, transmit, or use any such trademarks and/or copyrighted material in any manner whatsoever.

    9. WARRANTY. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. NONE OF TICKETS.COM, THE INDIANS, OR MLBAM WARRANT THAT (A) THE SERVICES AND/OR THE STUBHUB MARKETPLACE WILL MEET YOUR REQUIREMENTS, (B) YOUR ACCESS TO OR OPERATION OF THE SERVICES AND/OR THE STUBHUB MARKETPLACE WILL BE UNINTERRUPTED OR ERROR-FREE, (C) DEFECTS WILL BE CORRECTED, OR (D) THIS WEBSITE, THE MLB.COM WEBSITES OR THE STUBHUB WEBSITE (OR ANY SERVERS THAT MAKE THE SERVICES AND/OR THE STUBHUB MARKETPLACE AVAILABLE) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NONE OF THE INDIANS, TICKETS.COM OR MLBAM WARRANT OR MAKE ANY REPRESENTATION THAT THE USE OR THE RESULTS OF THE USE OF THE SERVICES AND/OR THE STUBHUB MARKETPLACE WILL NOT ADVERSELY AFFECT YOUR OR ANY OTHER PERSON'S USE OF THE COMPUTERS ON WHICH THE SERVICES AND/OR THE STUBHUB MARKETPLACE ARE USED OR THE NETWORK OF WHICH SUCH COMPUTERS ARE A PART. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TICKETS.COM, THE INDIANS, MLBAM, OR AN AUTHORIZED REPRESENTATIVE OF TICKETS.COM, THE INDIANS OR MLBAM WILL CREATE A WARRANTY OF ANY KIND.

    10. LIMITATION OF LIABILITY. NONE OF TICKETS.COM, THE INDIANS, MLBAM, OR ANY OF THEIR RESPECTIVE AFFILIATES, REPRESENTATIVES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES WILL BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY OF ANY KIND CAUSED BY, RELATED TO, OR ARISING FROM (A) YOUR USE OF THE SERVICES AND/OR THE STUBHUB MARKETPLACE, (B) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, INFRINGING MATERIAL, COMPUTER VIRUS, OR COMMUNICATION LINE FAILURE, (C) THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS OR INFORMATION, (D) UNCOMPLETED OR COMPLETED TRANSACTIONS, OR (E) STATEMENTS OR CONDUCT OF ANY THIRD PARTY, IN EACH CASE INCLUDING WITHOUT LIMITATION, DAMAGES IN CONNECTION WITH (I) LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF TICKETS.COM, THE INDIANS OR MLBAM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER MY INDIANS TICKETS PARTICIPANTS OR THIRD PARTIES. IN NO EVENT WILL TICKETS.COM, THE INDIANS, MLBAM, OR ANY OF EACH OF THEIR RESPECTIVE AFFILIATES, REPRESENTATIVES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, TECHNICAL SUPPORT PARTNERS AND PROVIDERS OR CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY USE OF THE SERVICES AND/OR THE STUBHUB MARKETPLACE WHATSOEVER.

    11. INDEMNITY. EACH PERSON WHO USES THE SERVICES AND/OR THE STUBHUB MARKETPLACE AGREES TO SAVE, DEFEND, INDEMNIFY AND HOLD HARMLESS THE INDIANS, MLBAM, TICKETS.COM, AND EACH OF THEIR RESPECTIVE AFFILIATES, PARTNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, REPRESENTATIVES, AGENTS AND EMPLOYEES FROM AND AGAINST ANY AND ALL CLAIMS, FINES, PENALTIES, DEMANDS AND DAMAGES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SERVICES AND/OR THE STUBHUB MARKETPLACE AND THEIR USE.

    12. Compliance with Laws. You agree that you will not use the Services or the StubHub Marketplace for any illegal purpose and will comply with all applicable federal, state and local laws, statutes, ordinances, rules, terms, conditions, regulations and orders regarding ticketing, including but not limited to the Ticket Resale Restrictions.

    13. No Guarantee of Security. None of Tickets.com, the Indians or MLBAM guarantees secure access to either the Indians or the My Indians Tickets Website and none of the Indians, Tickets.com or MLBAM assures the security of any information provided by you in connection with the Services or the StubHub Marketplace.

    14. Password Use. In order to use the Services you will be required to register with My Indians Tickets, and as part of such registration, you will receive a user name and password. You are solely responsible for maintaining the confidentiality of your user name and password and are solely responsible for all actions that occur under your user name and password.

    15. General. This Agreement will be governed in all respects by the laws of the State of Ohio without regard to conflict of law principles. You agree that any action arising out of or relating to these terms will be submitted to binding arbitration, held in Cleveland, Ohio, pursuant to the Commercial Rules of the American Arbitration Association and that the terms of such action, the names of the parties, all documents filed in connection with such arbitration and any award by the arbitrator (or other resolution of such matter) will be confidential. This Agreement sets forth the entire understanding and agreement between the parties with relation to the subject matter of this Agreement and it is understood that there are no oral representations, understandings or agreements covering the same subject matter as this Agreement. In case any provision of this Agreement will be invalid, illegal or unenforceable, such provision will be severed from this Agreement and the validity, legality and enforceability of the remaining provisions of this Agreement will not in any way be affected or impaired thereby. Headings in this Agreement are used for convenience of reference only and will not in any way define or affect the meaning, construction, or scope of the provisions captioned. No delay of, or omission in the exercise of any right, power or remedy accruing to the Indians, Tickets.com or MLBAM under this Agreement will impair any such right, power or remedy, nor will it be construed as a waiver of any future exercise of any right, power or remedy.

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